Start a Return 

To submit a return request, kindly fill in the form below with your name, email, postcode, order number or tracking number, and the reason for your return.
For faster processing, please include photos of the item wherever possible.

                         PLEASE NOTE!
Make sure you've read our terms and conditions policies below the submission form.

Return Policy & Dispute Resolution Center


Thank you for shopping with Irinedivaboutique.com, we understand that returns or disputes may occasionally arise. We are committed to ensuring the dispute process is as smooth, transparent, and fair as possible for our valued customers. Please review our return and dispute policies below to help ensure a hassle-free experience when addressing any concerns with your order.
Resolution timeframe may vary depending on the nature of the dispute, we aim to provide an initial response within 3 business days and work towards a resolution within 14 business days. We value your satisfaction and strive to address your concerns promptly.

If you're not completely satisfied with your purchase, we're here to quick help and response. Leave us a message here at Contact center or feel free to reach to us via Email: info@irinedivaboutique.com

 

Returns process & Exchange policies:

We accept returns and exchanges on eligible items within a specified return window of time. Please review our Return Policy for detailed instructions and conditions, as a buyer agreed with our terms and condition policies by browsing through our website. Read Terms & Conditions

🕒 Return Window

  • You have [7-14 days] from the date of delivery to request for a return.
  • To be eligible for a return: The items must be unworn, unused and in its original condition with all Clothing Tags on it.
  • Do not remove any labeling or stain the item unless it came stained. NOTE THAT: we might require extra evidence for approval. 
  • It must be in its original packaging.

                      🚫 Non-Returnable Items

  • sales items maybe be final sales and not eligible for return.
  • Intimate or hygiene-sensitive goods, personalized products, sanitary goods (e.g. undergarments, cosmetics) are not eligible for return

    ⚠️ Damaged or Incorrect Items Exchanges

  • If your order arrives damaged or incorrect, please notify us within 48 hours of delivery date with clear photos, or evidence and we’ll resolve the issue promptly.
  • We only replace or exchange items, if they are defective , bad quality material, unstable fitting sizing or damaged during delivery transportation. 
  • Exchanging is guaranteed if the item did suit your taste of fashion.

     📦How to Initiate a Return Process:

  1. Check the return policy, if your item is eligible for a return.
  2. Contact us at [info@irinedivaboutique.com] with your order number, item details, and reason for return with evidence attached or clear photos.
  3. Log in to your account - Go to your order history and select the item you want to return.
  4. Click "Return" - Choose a reason and complete the return request form.
  5. Package the item securely using original packaging if possible.
  6. Include any required documents such as return labels or any authorization slips provided.
  7. Print and attach the return label (usually emailed or downloadable) and send it through specified carrier. NOTE!  (that return shipping costs may apply.)
  8. Save the tracking number for reference. And wait for email confirmation or denial regarding your return and refund status approval.

💰 Refunds processing 

  1. If your return is approved, your refund will be processed to your original payment method within [5-10] business days.
  2. Shipping fees are non-refundable, unless due to our error.
  3. If you haven't received a refund yet, please check your bank account , if it's still not there contact your credit card company or bank. It may take some time before your refund is officially posted.
  4. However if it takes 30days and not yet received kindly email us on customer support service  center or email us and we gladly help you solve the problem.Email info@irinedivaboutique.com or Contact

📝 Disputes

If you believe a charge was made in error, or you’re unable to resolve a concern through our return process, you may open a dispute through your payment provider (e.g. PayPal, Klarna) while we continue assisting you directly.

Exclusive savings for resolved returns!

As a thank you for working with us to resolve your return or dispute, enjoy an exclusive discount on your next purchase at Irinedivaboutique.com! We value your business and want to ensure you're always satisfied with your shopping experience. This offer is our way of showing our appreciation. Contact